We recognize that privacy is important to our guests. This privacy policy sets out how ARCO Hotels & Resorts uses and protects any information that you give ARCO Hotels & Resorts when you use this website, visit, stay at our hotels & resorts. 

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used by this privacy statement. 

ARCO Hotels & Resorts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  

This policy is effective from March 19, 2024. 
 

1. What We Collect:  

We may collect the following information:   

1. Contact information: First and last name, email address, postal address, country, phone number and other similar contact data.  

1. Financial information: Payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data 

1. Technical information: Website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies. This may include the information mandated by the law enforcement agencies. Product and service information: Your account membership number, registration information, and program-specific information, when you request products and/or services directly from us or participate in marketing programs. 

1. Your reviews, feedback and opinions about our products, programmes and services. 
2. Other information (which may include special category personal data): Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires. 
3. How We Collect Data 

 

We collect Data in the following ways: 

1. Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at our outlets, stores, hotels, kiosks).  

1. Automatic Information We Collect: We use “cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with us.  

1. E-mail Communications: We often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email. 

1. Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. 

1. Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another ARCO Groups) to interact directly with our website or mobile application to provide or receive information about you. In that case, we may receive information to identify your account with that website. 

1. You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline. For more information, please see the section below, titled “Your Rights and Choices”. 

 

1. What we do with the information we gather 

 
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

1. Carry out our obligations arising from any contract entered into between you and us 

1. Provide products and/or services and communicate with you about products and/or services offered by us; 

1. Process, disclose, transmit, and/or share the Data with ARCO Group Entities, and other third parties which have business or contractual dealings with us. 

1. Operate, evaluate and improve our business, website and mobile application. 

1. Generate aggregated data to prepare insights to enable us to understand customer behavior, patterns and trends with a view to learning more about your preferences or other characteristics; 

1. Provide privileges and benefits to you, marketing and promotional campaigns based on your profile; 

1. Communicate with you (including to respond to your requests, questions, feedback, claims or 

disputes) and to customize and improve our services. 

1. Protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks, and 

1. Serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law. 
    

KEEPING DATA SECURE 
 
We will use technical and organizational measures to safeguard your Data and we store your Data on secure servers. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us by e-mail. 

RETENTION OF DATA 

We retain Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly. 

Even if we delete your Data, including on account of exercise of your right under Clause 12 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes. 

 

How we use cookies 

 
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. 
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 
Links to other websites 
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information 
You may choose to restrict the collection or use of your personal information in the following ways: 

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@arcohotels.in 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.  

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@arcohotels.in 
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 
 
Contacting Us

 
If there are any questions regarding this privacy policy you may contact us using the information below: 
Company Name: ARCO Hotels & Resorts (ARCO Landmarks Pvt Ltd)
Address: 02,ARCO House Shalapora, Allochi Bagh Batamaloo, Srinagar, Jammu and Kashmir, 190009 
Telephone No: +91 1942 439292 
E-Mail ID: info@arcohotels.in 
 
Disclaimer Policy 
 
Website Disclaimer 
 
The information contained on this website is for general information purposes only. The information is provided by ARCO Hotels & Resorts and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. 
Through this website, you can link to other websites which are not under the control of ARCO Hotels & Resorts. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. 
Every effort is made to keep the website up and running smoothly. However, ARCO Hotels & Resorts takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. 
 
BO Clause 
 
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.